I'm going to give you a small insight into the inner workings of Microsoft. It is very simple. We work on numbers - some would say just like any computer ;-)
Anyway, one number we monitor is partner satisfaction and one measure of this is by how many people are phoning or mailing us and complaining about things (or saying how great they are).
I was recently told that while the feedback from this blog and others is spurring change the impact of the Action Pack is not being seen on our satisfaction scores and that the numbers have been favourable (i.e. less people have been phoning in and complaining). So...
If you want Action Pack changed - you need to tell us through an official channel for it to be heard louder. It is as simple as that. If 1,000 partners phone Microsoft to complain about it, that is a stronger message than if 100+ people post comments on the blog.
How do you contact Microsoft - click this link and the telephone numbers for all around the world can be found!
Link to Contact Microsoft
thanks, and happy calling.
David
Posted
Wed, Feb 21 2007 9:13 AM
by
David Overton