Search
in

This Blog

Syndication

News

(c)David Overton 2008


No warranties are expressed or implied. E&OE

Small Business Blogs

Useful Sponsored Links

David Overton's Blog

This blog is purely the personal opinions of David Overton. . If you can't find the information you were looking for e-mail me at admin@davidoverton.com. If you want to narrow down the content consider these links: VOTE FOR ME
  in
Company Blogs
Wikio - Top Blogs - Technology
More Info

Outlook 2007 POP3 performance issues and potential fixes - Roundtrip Solutions Blog

 I think it is credit where credit is due here.  The community is slowly resolving the issues we are seeing with Office 2007.  I have asked John to log a call with Microsoft so that we can track the issues internally, get bugs issued and get fixes out there.  Because any fix we produce has to go through threat modeling and regression testing, we rarely release them with haste unless they are impacting a significant number of users or are a security threat.

However, John has documented many of the problems and solutions, so it is worth a look

Problem with Outlook 2007 - Email Receive is Broken!
19 February 2007

As people start to use Outlook 2007, there is an alarming pattern starting to emerge regarding performance issues when receiving POP3 email. Even the smallest and most trivial of emails can take ages to download and be available, ranging from 30 seconds to minutes. During this time, Outlook and Windows can become slow to respond or become completely unresponsive, usually returning to normal when the send/receive cycle has completed.

Source: Roundtrip Solutions Blog

 

Technorati tags: , ,

Comments

 

OfficeExpert said:

It seems that most of those issues (judging by what people are writing in the newsgroups) are related to a deadly combination of big PST file and Windows Desktop Search. Personally i don't have biger issues with my POP3 account, it's slower than 2003, but it's usable. However the question is whether people are willing to spend counple of hundred bucks on something that 'is usable'?

March 6, 2007 8:05 AM
 

David Overton said:

Hi there Office Expert.  I hear what you say, but having had a call open with the Microsoft support team for a couple of weeks, it does not appear to be the case.  There is more going on here.

thanks

David

March 6, 2007 9:05 AM
 

David Gillespie said:

I'm in the middle of trying to make Outlook 2007 work with my MSN Mail account.  I can receive mail, but can't send.  Only error is "cookies are not enabled for your email server domain."  I've enable cookies everywhere I can find, and mail still will not go out.

The messages go to the Outbox.  The Outbox is located in the Personal Folder, and the actual mail account does not seem to know about it.

Any ideas are welcome, I'm just trying to get away from the MSN web client..

March 14, 2007 4:03 PM
 

Ralph McMillan said:

Hi, I am having similar problems with outlook 2007.

I've recently purchased a new computer which came preloaded with MS Office 2007. I now find that Oulook takes certain emails and holds them in the outbox whereas other emails get sent straight away. Why?

It's nothing to do with the size of the email nor attachments as I've tried sending both large and small and with and without attachments. It has become very frustrating!

It would seem that I'm not the only one with problems. Microsoft need to get this sorted ASAP

March 17, 2007 10:28 PM
 

eddie said:

my outlook has just stopped working same problem. any idea of when a fix will come and whatis a PST file?

March 27, 2007 11:32 PM
 

Justin said:

I recently upgraded from an earlier version of Outlook that no longer was fully supported to Outlook 2007 running on my XP machine--i am having difficulty sending and receiving pop3 mail from my Yahoo accounts (Yahoo mail plus and yahoo bizmail). I had no difficulty with pop3 mail from either account with my earlier version of Outlook. Can you guys get with the Yahoo small business people and post a comprehensive set of instructions to configure Outlook 2007 Pop3 for Yahoo Mail Plus and Yahoo bizmail? I followed the instructions posted on the yahoo site... help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-36.html and it doesn't seem to work properly. Pop3 mail is important to small business people. why can't you guys make something simple that works? thanks
April 30, 2007 5:12 PM
 

David Overton said:

Justin,

"us people" do try to make things work, as does Yahoo - hence the comprehensive instructions.  In what way is it not working?  Are you ensuring you DON't have @yahoo.com on your login name, but do for the e-mail address?

If you want to post the issues you are having I can start to help.

thanks

David

April 30, 2007 5:26 PM
 

Justin said:

Thanks David, I appreciate your response. When i set up my Yahoo POP3 account about a week ago I followed the exact instructions here: help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-36.html Sending and receiving worked without issue--until today when I was unable to send email and received an error (0x800CCC0F) It is strange because I didn't change anything--no settings, etc--and somehow I cant send from Outlook. So I checked all my settings again per the site above to no avail. And indeed, i am not using my @yahoo.com for my email but I do for my email address. thanks for your time and help with this, Justin
May 1, 2007 3:33 AM
 

David Overton said:

Justin,

I've just gone through the process myself to test and it all works - the details can be found at uksbsguy.com/.../setting-up-yahoo-mail-plus-the-paid-for-service-for-pop3-download-into-outlook-2007.aspx - If it was all working and is not now - I would look at anti-virus software and the yahoo service for the cause.

thanks

David

May 1, 2007 7:25 AM
 

justin said:

thanks David, it is working now--i used your much shorter set up process rather than the yahoo process, which is much longer. But i did scrutinize the yahoo instructions again to see what i was missing. Here it is: after step five the yahoo instructions ought to instruct you to type and retype your password. I followed the instructions very precisely so I left those two boxes blank. "we people" listen carefully to what "you people" tell us to do. Leaving the password boxes blank on the initial pages must be the cause of the error i received. Thanks for your help and tell Ballmer you need a day off to go sailing. justin
May 1, 2007 12:20 PM
 

David Overton said:

Justin,

I'm so glad it works. "Us people" do care and try hard ;-)

I thought your plight was so needy that I even paid the Yahoo £12 annual fee to get a Yahoo account with POP3 e-mail (which I have also cancelled again today as I don't need another e-mail account).

Glad it works... and hopefully you will believe that "we" do also listen to "you" (or at least at Microsoft we do)

ttfn

David

May 1, 2007 5:19 PM
 

condedon said:

I too have performance issues with OUTLOOK 2007 on Windows VISTA. It has nothing to do with PST file being too large (my PST is under 10MB). Sending an attachment of about 200KB takes from 15 to 30 minutes. I also run OUTLOOK 2007 on a Windows XP system and sending 5MB attachment takes 2 to 3 minutes. This led me to think it's something to do with OUTLOOK 2007 on a Windows Vista syatem. Still looking for a fix.

May 30, 2007 4:42 PM
 

Marian Nedlcu said:

I can't configure outlook 2007 in order to receive mails from yahoo.com.

I tried to find the solution on internet. Of course, I found some steps like these:

E-mail address: myaccount@yahoo.com;

Incoming mail server: pop.mail.yahoo.com;

Outgoing mail server: smtp.mail.yahoo.com;

User name: myaccount;

Password: mypassword;

After all it does'nt work. Is it necessary to make any configurations in Control Panel? What is Outlook Excenge? Is it something related with this?

June 5, 2007 7:51 PM
 

Temaki said:

David: I already followed all ur instructions but it's still not working ! i can't send e-mail. though i turned off mail anti-virus, configured mail account correctly..but... :( what can i do? at first, i recieved emails from Yahoo!mail after configuring, however i was unable to send any email ! and later i even couldnt recieve or send anything ! i'm using Win VISTA Ultimate and Office Ultimate 2007
June 7, 2007 10:58 PM
 

David Overton said:

Temaki,

Have you contacted Yahoo to see if there is a problem at their end?

thanks

David

June 7, 2007 11:10 PM
 

toni said:

hello.  i'm having some similar issues, and have tried to contact yahoo, but to no avail!  I cannot seem to find an answer and it's driving me crazy!!!  I can receive all emails, but i cannot seem to send any, not even to myself.  however, since i've been trying this for two days now with about 50 emails, every once in a while i'll get a random email that i sent for testing purposes.  what the heck is going on here and why can't i contact yahoo?

June 15, 2007 7:41 PM
 

LBaab said:

I am using Outlook 2007 from home to download mail from university server and send through ISP server.  POP3 account choice grayed-out.  Settings require IPS email address for outgoing mail server settings.  Also set "reply email" to be university email.  With 2003, students saw university email as 'sender' (reply to) but now see ISP server, which is agains unviersity policy.  

Is there some way in 2007 to get 'reply email' to show instead of email address for outgoing server?

thanks

July 19, 2007 12:43 PM
 

Matt said:

I am having a slightly similar problem, but it's much more complex... well I hope I am just overlooking some minor detail.  SO here it goes...

Our Company has an exchange 2003 Server That sits behind a Cisco Concentrator. Our satellite offices connect through POP/SMTP over SSL.  We have been doing this for the last couple years with no problems.  We recently received a brand new dell with the wonderful Office 2007 installed and now Outlook 2007 will not log into the POP box...  Outlook express, 2000, XP, 2003 all work as expected, but when you input the EXACT same configuration in to 2007 either our concentrator or the exchange server will not accept their user name/password for the incoming mail box.  The strange thing is you can send mail and you can log into the concentrator directly so I know the issue is specific to the way 2007 is trying to authenticate with our exchange machine... but how much different could it be???!!  Outlook express works fine...  PLEASE HELP... I tried to talk to microsoft about this and Dell they are both clueless... am I just crazy???  ô¿ô

Cheerz!

Matt  

August 8, 2007 5:45 PM
 

David Overton said:

Matt,

go find the Mail Logging options and turn it on (Tools / Options, Other Tab, Advanced Options button)  Have a read through the log or send it to me as an e-mail (address at the top of the page).

thanks

David

August 9, 2007 8:02 PM
 

Saj said:

I want to use outlook 07 when im traveling for all my mails but eventhough i can receive emails using:

pop3: pop.mail.yahoo.co.uk

I can not send any emails, my current settings for smtp are:

smtp.mail.yahoo.co.uk

Can anyone pls advise what i can do?

Thanks

S

August 15, 2007 3:00 PM
 

Loretta Reeves said:

I have been using Outlook 2007 since mid-May. Randomly, when I send an e-mail and get a response, I do not get the recipient's response--only the heading from the recipient and the original e-mail I sent--no text at all from sender. Have you heard from anyone about this problem?

This is very frustrating. I have been able to find this problem posted on several blogs, but I can't seem to find a solution. My small business does use a POP3/smtp configuration.

August 21, 2007 8:12 PM
 

Richard Walthers said:

I like Outlook 07, but am having some questions about why large messages just sit in the 'outbox' and keep resending without ever having been shown as actually being sent.  I mean... they just sit there and sit there and sit there, and the program keeps resending them and resending them and resending them.  Small messages, just a few .k in size are no issue, but anything that approaches a half meg in size (and larger) just sits there, and ends up going out multiple times.  I've had some cases where I've hit send for a file, gone into the other room and a half hour later come back to my office only to find the darn file is still in the outbox.  Fortunately, the person (people) who've received those particular files were friends and not business associates and they understood what happened, even if they received 10 or more copies of the same 5 MB thing.  But in a case that really mattered... it could end up costing me tons of money and customers.  Does anybody have any suggestions as to what's happening?

Thanks.

Richard Walthers

August 22, 2007 10:57 PM
 

Joe Grant said:

Hi David,

I am having a problem best described as follows:

I have two operating systems on my PC (waiting for Vista to settle!) and toggle from one to the other (Close down-restart). The original one is XP Professional and I use Outlook 2007. The other is VISTA Ultimate for which I also use Outlook 2007. My email is POP/SMTP. I can do everything with both except that with Vista, all sent items just sit in the Outbox. I'm getting some message about problems with authentication at the server. I have to toggle back to XP and it goes out immediately. This happens to all types/sizes/. Can you help?

August 24, 2007 11:52 PM
 

Chris said:

For those of you with the yahoo POP issues.

help.yahoo.com/.../pop-30.html

September 9, 2007 10:45 AM
 

David Overton said:

Chris, thanks for the link - I think it more or less says what I had said in the Yahoo Mail section on this site.

thanks

David

September 9, 2007 12:37 PM
 

Phyl Janes said:

When I  loaded outlook 2007 on a new machine running vista with a temp outlook program. I now get a repeating request for logon " enter network password" all the time every 20 seconds or so.

September 10, 2007 2:45 AM
 

Andy said:

I too have been cursed by this problem...

"Phyl Janes said:

When I  loaded outlook 2007 on a new machine running vista with a temp outlook program. I now get a repeating request for logon " enter network password" all the time every 20 seconds or so.

September 10, 2007 2:45 AM"

Any ideas?

September 14, 2007 12:59 PM
 

John W said:

Hi Guys - Hi David. Great thread, but I have to say I think there is more going on than meets the eye...

Here's my situation and what I have tried so far:

Brand new laptop, 0MB PST file, Vista Ultimate, Outlook 2K7. I set up an account in Outlook 2K7 to my bog standard POP3 account that has always worked. It starts to download my first email then just hangs. So I thought I would try Windows Mail - same deal. Still works fine on my old XP machine.

So has installing Office 2K7 broken email in Windows Mail, or would it just have not worked anyway? Has anyone else verified that they see the same problems in Windows Mail as they do in Outlook 2K7?

And here's the thing that will really screw with your head - I have since discovered that it is dependant as to what network I am logged into as to whether or not I suffer these problems - I presume all posting here are using a single network and haven't tried using their computer elsewhere? If I use my laptop at home, all works fine, but in the office it just won't download new emails.

Now I know someone is going to tell me that it's firewalls etc. on our corporate LAN, but I'm the CIO there - I know what the topology is, as I created it - we have all outbound ports open, and I am not being proxied or anything. I have tried with and without my AV software running, but all I can think is that it has to be something to do with the new MS TCP/IP stack screwing port 25 / 110 connections / there has to be somthing about it that is not compatible with our Cisco routers at work, but works fine with my 3Com Office Connect router I use at home...

Incedentally I had to turn off IPv6 when I first installed the machine, in order to actually get it to browse the internet (installed at work, so it seems the default IPv6 on setting is not liked by our Cisco gear either), and I also had to turn off the Windows Firewall in order to be able to join the domain...

So - is Outlook 2007 really to blame? is the MS TCP/IP stack in Vista screwed? Is it a combination of all of the above? and is there a solution?

John

September 29, 2007 4:22 PM
 

David Overton said:

John,

did you know that you can't really turn of IPv6... IPv4 on Vista is proxied through the IPv6 subsystem, but lets not get hung up on that yet - I think I know what you did in the network properties :-)

Back to your network - I think Vista is upsetting your work routers.  Try this command to see if it makes life easier?

netsh interface tcp set global autotuning=disabled

thanks

David

September 29, 2007 4:36 PM
 

John W said:

Man your a genious - that worked!

I had to elevate the command and run it as an administrator but it worked a treat.

Wasn't aware of the IPV6 / V4 on vista - but I am sooo glad it's all working now.

So any chance of an explanation as to what exactly was going on that caused the problem?

Thanks David!

John.

October 1, 2007 6:16 PM
 

Jose Moran said:

I had this same problem with messages not going out in Outlook 2007 and just sitting in the Outgoing folder. I have this problem whenever I use a wireless connection, and what I have done is to change the SMTP port from 25 to 587. I'm not sure why it works, I think it has to do with some ISPs blocking the default port. At least it's easy to try!

Good luck!

Jose

October 3, 2007 1:15 AM
 

Ali Sale said:

I am also having these problems running Office 2007 and Vista.  

I can send emails through all of my POP3 accounts.  I have POP3 accounts through one ISP based in Cyprus, and other POP3 accounts through our business mail servers in San Diego.  I can only send through the San Diego servers, and I can't receive.  

This problem suddenly started this morning.  I have a colleague in the UK who has exactly the same problem.  My colleague here in the office has an XP machine, and uses the same two different POP3 services that I do, and is having no problems at all.  He is still using Office 2003 SP2.  I have also tried the 'netsh' fix as documented in several different places, but that makes no difference.

Anyone got any more updates on what might be done by Microsoft (or whoever eventually takes responsibility for this problem).

October 5, 2007 3:33 PM
 

David Overton said:

Ali,

I need you to contact me urgently so I can offer you some support and get this issue diagnosed.  doverton@microsoft.com.

thanks

David

October 9, 2007 7:28 PM
 

Lori Decter said:

I am having the exact same issue as Richard Walthers posted above, in August:

I like Outlook 07, but am having some questions about why large messages just sit in the 'outbox' and keep resending without ever having been shown as actually being sent.  I mean... they just sit there and sit there and sit there, and the program keeps resending them and resending them and resending them.  Small messages, just a few .k in size are no issue, but anything that approaches a half meg in size (and larger) just sits there, and ends up going out multiple times.  I've had some cases where I've hit send for a file, gone into the other room and a half hour later come back to my office only to find the darn file is still in the outbox.  Fortunately, the person (people) who've received those particular files were friends and not business associates and they understood what happened, even if they received 10 or more copies of the same 5 MB thing.  But in a case that really mattered... it could end up costing me tons of money and customers.  Does anybody have any suggestions as to what's happening?

Do you have solution or suggestion to remedy this problem?  An email I sent last Wednesday is appearing in my husband's inbox every 2 minutes!  He has received the same email at least 100 times even though I deleted it from my mail and it only shows in my Sent File as going out ONCE!

October 14, 2007 10:45 AM
 

David Overton said:

[:'(] to Big Smile

So you have reached the end and don't think you have a solution yet.  This is what I need you to do:

e-mail me

I will then ask for some more information and we can see whether together we can solve the issue.

thanks

David

November 19, 2007 4:17 PM
 

Mark said:

Hello, apologies if this seems like a stupid question or if it's been already covered previously in the thread. So much to read ARGH!! Anyway I have installed Office 2K7 on my friends PC, they are using a BT Voyager 205 ADSL Router. It was originally connected via a USB cable which I changed today to an Ethernet but unfortunately had to reverse this procedure due to the connection not being detected. Connection now up and running the problem exists with recieving of emails from an (@btinternet.com) address within Outlook 2K7. Please please help if possible and again apologes if this is a newbie waste of your time, gotta learn somehow though hey! I had read that rolling back the Outlook version back to 2K3 would possibly sort the problem out but alas I do not know how to roll it back without losing all of Office 2K7. Thanks for any help that may be forthcoming. Regards a very frustrated person.

November 23, 2007 7:39 PM
 

Trev Ford said:

I am having similar probs but have not the IT knowledge to understand the above. I have loaded  Outlook 2007 on my new Vista PC - have not chaanged anything in my e mail account but can only receive and not send. The issue seems to be with smtp which in my case is the same out and in address. This is not a problem with either Outlook Express or Outlook 2003 at home - help, help  me Rhondda!  

December 3, 2007 6:56 PM
 

Ed Cox said:

David

I stumbled onto this dialogue using a Google search - Outlook 2007 will NOW send but not receive through btinternet connection.

This problem started last week - one evening - about 6 weeks after we replaced Office 2003 with a brand new HP box.

Everything was fine. 07 found the pst archives and mail (of which I use a lot) was flowing in and out with attachments and all my usual workload.

Then a few wobbles in Windows and then "send and receive error". We reverted to reading and running our mail online through BTYahoo but it is very risky and not at all professional.

Last night Outlook 07 decided to send some mail - but no receiving.

I am not technical - I am a humble surveyor trying to keep ahead of my competitors with the best technology I can afford.

Do you have any suggestions? The swiftness of the change in 07 is really unsettleing.

Regards

Ed Cox

January 31, 2008 4:20 PM
 

Mike Faden said:

Hi David can you help?

I have an outlook 2007/yahoo mail plus problem which appears to differ from the others I've read about at this site.

Everything worked fine for months, then I started experiencing big delays. I receive mail speedily and reliably but sending from outlook via yahoo can take 6-12 hours.

Initially, I had used the outlook automated account  setup to configure it to send/receive mail from yahoo

When I started experiencing problems, I examined the settings and found that they were completely different from those specified by yahoo. I then changed the account settings to those specified in yahoo's instructions (port 995/465, SSL, etc. Still get delays. The "test account settings " box tells me that everything worked fine; however the test message sent by outlook also is delayed and doesn't show up in yahoo for hours. If I use the browser to log directly into yahoo mail and send email, that email is received instantly by yahoo; same goes for mail that I send to an account that forwards automatically to my yahoo mail plus account. I had norton antivirus installed but have now removed it. My pst file is 845,000-odd kb.

Any ideas? this is driving me nuts

thanks very much

Mike Faden

mikefaden at yahoo dot com

February 18, 2008 5:21 PM
 

JAL said:

I have the exact same problem as Mike Faden. I have changed the port numerous times and nothing works. Any suggestions?  

February 27, 2008 7:23 PM
 

James Cohoon said:

Hi David,

I just installed Office Ultimate 2007 and am having some real problems with Outlook.  I am unable to empty the deleted items folder.  When I try to do so, I get the message "the messaging interface has returned an unknown error.  If problem persists, restart outlook".  Restarting outlook does not solve the problem.

In addition, when I try to send an email, the email sits in the outbox folder and does not move to the sent folder even though it says "send/receive complete.  Also duing this time the icon on the toolbar for Microsoft Outlook is synchronizing folder continues to flash very rapidly.

Based on your experience does a fix for these problems come to mind?  Oh one other thing, outlook seems to function very slowly.

Thanks in advance for your help.

James Cohoon

March 23, 2008 7:11 PM
 

Tracey Freeman said:

David

Like many of the contributors here I am running my consulting company on Vista and Outlook 2007 and any mail message approaching 500kb or greater gets stuck in the outbox and sends it many times to my hapless clients, but still shows it as unsent. I end up having to disconnect and move the message to deleted items then call and apologise to my clients for reeiving multiple messages! Any fixes yet?

Regards

Tracey

April 8, 2008 8:42 AM
 

David Overton said:

Tracey,

have you loaded SP1 of Office 2007?  If so, please contact at the address above so we can get this looked at by support.

Thanks

David

April 8, 2008 8:50 AM
 

JulieM said:

I am having a similar but different problem.  I am using Outlook2003 with Vista.  I have been doing this for several months without any problems.  All of a sudden on 4/16 it stopped being able to RECEIVE emails, but I can still send from my POP email account through GoDaddy.  If I go into the account, the test settings all work.  The same account is working fine on another machine that is running XP.  I called GoDaddy and everything is on their end.  I tried the command prompt you suggested [...disable] didn't work.  I tried turning off my antivirus program (PCTools), no dice.  I read the Linksys wifi routers could be an issue so I plugged my computer directly into the cable- didn't work.  There was some sort of MS OUtlook update that uploaded on the 10th, but my problem began on the 16th, so not sure if it could be related.  Is there anything you can recommend?  HELP!!!!!!

April 24, 2008 2:05 AM
 

Alan McQuillan said:

Sorry but can anyone help me with this one?

I have Office 97 and Norton 360 installed on my 1 year old PC running XP

Since installing Outlook I have had some email send / receive problems

EMAILS THAT WONT TRANSMIT

If I receive an email and then try to forward it to someone else or reply to sender, soimetimemy email will not transmit. It just sits in the Outbox and never goes.

PHANTOM TRANSMISSIONS

Every time I  try to send emails it takes a very long time. If for example there is 1 email in the Outbox and I press Send / Recieve Outlook will show at the bottom right that it is transmissing messages. At the time of first installation the number of these emssages it as sending was aroun 7 or 8 but this has now grown to 19. I have no idea at all what these messages are or where they are. They are not in my Outbox and  I assume they dont exist at all! Sometimes it takes about 5 mins or more to go through this and then Outlook sends my messages and downloads  any incoming mail. However sometimes it just wont send / receive and the only solution seems to be a reboot. Its driving me mad!!! I have reinstalled Outlook and Norton but its still the same.

Any ideas?

April 29, 2008 7:52 AM
 

Alan McQuillan sai