So you have sold SBS and Windows Mobile, but your customer gets a problem - how do you diagnose it and fix it - have a look at the ActiveSync 4.x Troubleshooting Guide - Firewall, VPN and Proxy.
It contains the following sections:
Installation Initial Configuration USB Issues Guest Issues Firewall and Proxy Issues Outlook Errors Synchronization Errors Mobile Information Server / Outlook Mobile Access Exchange ActiveSync Error Codes and Solutions Missing Calendar, Contacts or Tasks Items Security Advisories ActiveSync 4.x Troubleshooting Guide - General ActiveSync 4.x Troubleshooting Guide - Limitations ActiveSync 4.x Troubleshooting Guide - 85010014 ActiveSync 4.x Troubleshooting Guide - Firewall, VPN, Proxy ActiveSync 4.x Troubleshooting Guide - Logs & Services ActiveSync 4.x Troubleshooting Guide - Connection Flow USB Advanced Network Functionality Microsoft ActiveSync 4.2 Troubleshooting Using ActiveSync 4.x and Visual Studio 2005 and the Emulator Understanding ActiveSync or WMDC Partnerships
Installation
Initial Configuration
USB Issues
Guest Issues
Firewall and Proxy Issues
Outlook Errors
Synchronization Errors
Mobile Information Server / Outlook Mobile Access
Exchange ActiveSync Error Codes and Solutions
Missing Calendar, Contacts or Tasks Items
Security Advisories
ActiveSync 4.x Troubleshooting Guide - General
ActiveSync 4.x Troubleshooting Guide - Limitations
ActiveSync 4.x Troubleshooting Guide - 85010014
ActiveSync 4.x Troubleshooting Guide - Firewall, VPN, Proxy
ActiveSync 4.x Troubleshooting Guide - Logs & Services
ActiveSync 4.x Troubleshooting Guide - Connection Flow
USB Advanced Network Functionality
Microsoft ActiveSync 4.2 Troubleshooting
Using ActiveSync 4.x and Visual Studio 2005 and the Emulator
Understanding ActiveSync or WMDC Partnerships
ttfn
David
(c)David Overton 2006-23