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How to get delivery problems examined by Microsoft for Windows Live Hotmail

image This is a really quick post, but sometimes people talk about delivery problems with Windows Live Hotmail and want to know if the problem is with Hotmail or some other part of the system.

There is a team who can help with deliverability issues and will investigate these issues after a small amount of self checks (is the power turned on, do you have internet access, are the Hotmail servers working correctly etc).  To get access to this team you need to fill out a form that can be found by going to http://postmaster.live.com/Troubleshooting.aspx and following the link to contact support under the " “Sender services, tools, and issue submission" section. 

As you can see from the image on the left, there are a number of items you can get help with.

 

thanks

 

David


Posted Mon, Jul 16 2007 6:54 AM by David Overton

Comments

marya felenchak wrote re: How to get delivery problems examined by Microsoft for Windows Live Hotmail
on Thu, Oct 25 2007 7:39 PM

I'll try this. I had to set up a new email account since Hotmail went LIVE, as Microsoft only emails re: Hotmail. Huh?

In fact, on 10/24/07, I had to reboot my computer (according to Microsoft) because Hotmail LIVE was corrupting (he did not use that term) my internet. I could not access any MSN sites - like LIVE Hotmail everything was blank white for hundreds of pages. What is up with that.

Finally, have switched to DSL from dial up to "fix" the LIVE Hotmail problem. Still no relief. My husband thinks we need a new computer. I think we need to use our new Clearwire emails and forget LIVE Hotmail. What a shame. I used hotmail since Al Gore invented the internet.

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