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How to change CRMMail and CRMRouter passwords

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Latest post Mon, Jul 24 2006 8:45 AM by JamesS. 2 replies.

  • Mon, Jul 17 2006 9:27 PM

    How to change CRMMail and CRMRouter passwords

    Reply |Contact
    I posted this question in the MS CRM forums, but no feedback yet:

    "Got a small issue with a CRM 3.0 SBE install on SBS2K3 PE that I cant find documented,

    During a recent security audit, I changed the passwords for CRMMail and
    CRMRouter users (via ADUC) to new, complex ones.
    Since I changed the passwords, any replies from customers, to emails sent
    from CRM (with the tagged subject line), do not automatically get populated
    into CRM ( have to manually click the 'Track in CRM' button when the email
    comes into an Inbox in Outlook to get it added to the history).

    I guess I need to tell CRM these password have changed? Do you know where I
    would do this please? "

    Would you be able to point me in the right direction please? Or suggestions of where I can look (have tried the usual MS support site, Google)?

    Thank you, James
    • Post Points: 21

  • Mon, Jul 24 2006 4:24 AM In reply to

    Re: How to change CRMMail and CRMRouter passwords

    Reply |Contact

    I don't have the answer, but I have posted the question internally, so perhaps an answer will be forthcoming.

     ttfn 

    David
    • Post Points: 21

  • Mon, Jul 24 2006 8:45 AM In reply to

    Re: How to change CRMMail and CRMRouter passwords

    Reply |Contact

    Hi David

    Thanks for picking this up.

    I've been told that changing the passwords shouldn't break the CRM Exchange Router.

    I think there may have been a problem before the passwords were changed (client not clear on the state of the system) and re-running the rule deployment wizard in CRM and changing the email address of the CRM Exchange Router mailbox in the wizard cured the problem.

    - James -
    • Post Points: 5
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